Public Works Administration

Customer Satisfaction

Our goal is to establish and maintain an excellent level of customer satisfaction. In order to achieve this goal, the Public Works Department implemented the "The Public Works Customer Service Initiative" program. We will provide:

Rapid Response

This means responding to your service request as quickly as possible, from the time we receive your phone call, to distributing and/or dispatching the information to the appropriate supervisor, to completion of the service request.

Quality Service Delivery

Public Works makes every effort to complete a customer's request within (1) working day of receipt, if the request cannot be handled within (1) working day of receipt, the appropriate supervisor contacts the customer and advises them of the estimated date of completion. If unforeseen circumstances arise that prevent the supervisor from meeting the scheduled completion date, the supervisor contacts the customer and reschedules the work request.

Follow-Up

Divisional supervisors inspect work order sites upon completion to determine if the completed work meets Public Works acceptable standards.

Contact Us

Public Works Administration
P.O. Box 447
1900 N. Monroe St.
Albany, GA 31701

Phone: (229) 302-1800
Fax: (229) 302-1834

Staff

Julia Watson
Senior Administrative Manager

Brandi Hodge
Administrative Assistant 

Stephanie Jackson
Administrative Assistant

Tameka Kelly
Administrative Assistant