| FREQ |
KEY PERFORMANCE INDICATORS |
| Monthly |
Staff Hours Lost to COVID |
|
|
| Monthly |
Number of FT Positions Assigned |
|
Number of FT Positions Filled |
|
|
| Monthly |
Combined Work Hours Expected |
|
Combined Work Hours Fulfilled |
|
|
| Monthly |
Combined Sick Hours Taken |
|
Combined Vacation Hours Taken |
|
|
| Monthly |
Customers Served |
|
|
| Annual |
Fleet Shop Labor Rate ($85) |
|
Average Competitor Rates: |
|
Light Duty Average Shop Rate ($115) |
|
Heavy Duty Average Shop Rate ($137) |
|
Road Service or Service Call ($155) |
|
|
| Monthly |
Customer Satisfaction Survey |
|
|
| Annual |
Parts Turnover |
|
|
| Monthly |
Surplus Sales |
|
No. Rolling Stock Disposed |
|
Surplus Sale Proceeds |
|
Total Acquisition Cost of Disposal |
|
|
| Monthly |
Internal Repairs |
|
|
| Monthly |
Direct Labor |
|
#Mechanics |
|
|
| Monthly |
Overall PM Compliance |
|
|
|
PM Compliance - Transit > 80% |
|
On-time PMs Completed |
|
Total PMs Completed |
|
|
|
PM Compliance - All Other Depts |
|
On-time PMs Completed |
|
Total PMs Completed |
|
|
| Monthly |
Scheduled vs Unscheduled Repairs |
|
Scheduled |
|
Unscheduled |
|
|
| Monthly |
Parts Fill Rate (30-minute threshold) |
|
|
| Monthly |
M&R Turn Around Time |
|
1 day service (0 to 24 Hours) |
|
2-day service (24 to 48 Hours) |
|
3-day service (48 to 72 Hours) |
|
4+ days service (72 to 96 Hours) |
|
5+ days service (over 96 Hours) |
|
|
| Monthly |
Accidents |
|
|
| Monthly |
MAN (Misuse, Abuse, Neglect) |
|
|
| Monthly |
Unleaded Fuel Purchased in dollars |
|
Unleaded Fuel Purchased in gallons |
|
|
| Monthly |
Diesel Fuel Purchased in dollars |
|
Diesel Fuel Purchased in gallons |
|
|
| Monthly |
Overdue PM % - All Other Depts <5%
(excludes Transit) |
|
Total Number of PM 'Due' |
|
Number of PM 'Overdue' |