Customer Portal and phone payments unavailable April 16th, 8:00 a.m. – 9:00 a.m. Payment Wallet Feature unavailable April 16th through the 30th (manual entry required). Click the link below to learn more.
Early Notice and Public Review of a Proposed Activity in a Federal Flood Risk Management Standard Designated Floodplain (Kalmon Malone–Bill Miller Project). Click the link below for more details.
Published on January 02, 2026
Albany, GA – Albany Utilities is informing customers of a temporary billing delay caused by an issue within our billing system that has impacted the processing of bills.
As a result, some customers may experience a delay in receiving their utility bills.
Our billing operations remain active, and our teams are working diligently to resolve the issue and resume normal billing schedules as quickly as possible.
Albany Utilities appreciates the community’s patience and understanding during this time. Customers with questions regarding their bill are encouraged to contact Albany Utilities Customer Service at (229) 883-8330.