Administrative Services

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Customer Service2 


The Administrative Services Division’s primary function is to provide TERRIFIC customer service to the citizens of Albany and surrounding areas. We pride ourselves on giving the citizens of Albany the best possible service. We handle all utility needs from establishing commercial and residential new services, transferring existing services, making payments, performing energy conservation audits, implementing weatherization projects, and  rereading or auditing utility services. We also process all  utility bill complaints and concerns.  Our 311 Customer Service Call Center handles all non-emergency calls for the City of Albany and Dougherty County.


Our Terrific Values:

TRUST: Do what we say we will do  

EFFECTIVENESS: Perform all functions with excellence  

RESPONSIVENESS: Exhibit a sense of urgency – we value time and use it well  

RESPECT: Treat people well – we value the opinions of others  

INTEGRITY: We will do the right thing  

FUN: No day is complete without laughter 

INNOVATION: Look for and embrace new effective ways to do things  

CUSTOMER SATISFACTION: Delight citizens everyday through exemplary service