All online payments - credit card/debit card or electronic check - are handled through our Western Union Speedpay system. American Express is not accepted.
No fee will be charged. No registration required. To keep costs down, no bill over $999.99 can be paid online. You may pay using your credit/debit card or checking/savings account. Your Albany Utilities account number will be needed during the payment process.
Credit card, debit card or electronic checks are accepted over the telephone 24 hours a day, 7 days a week. Call us at (229)883-8330 or dial Western Union direct 1-800-556-5887. No fee will be charged. No registration required. American Express is not accepted.
Albany Utilities offers a Bank Draft program for your convenience. Proper identification and a voided check for the bank account is required. The bank draft will be deducted from the bank account on the due date of the bill. Please allow four to six weeks to process.
Payments can be made at locations listed below:
- 401 Pine Avenue from 8:00 am to 5:00 pm Monday through Friday - except holidays
- Drive-thru windows located at 401 Pine Avenue.
- Two Night deposit boxes -
- One located on the east side of the main building
- The other located in Drive-thru, Lane 1
Payments can also be made at these local banks:
- Ameris Bank
- Regions Bank
If making a payment at a local bank, your bill must be paid prior to the due date, to ensure the payment is received on time. You must present utility bill at time of payment.
Payments made after 5:00 pm will not be posted until the next business day.
Albany Utilities offers an optional payment plan for our residential customers. This ensures utility bills will be the same amount each month. The Budget Billing Plan (BBP) is determined by averaging the previous 12 months bill history.
For more information and an application simply click on the link below.
Please contact Customer Service at extension 4501 for more information.