ADA and Title VI Information

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Americans with Disabilities Act (ADA)


Albany Transit System will provide wheelchair accommodation provided the chair does not exceed the following standards:  dimension of 30 inches in width, 48 inches in length and the weight of the chair, when occupied, does not exceed 1000 pounds.

Albany Transit uses Hamilton Relay for the passengers who are hearing or speech-impaired through Text Telephone or TTY. The passenger can dial 711 to reach an operator who will translate the messages. TTY is a special device that communicates by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.

To use a TTY, you set a telephone handset onto special acoustic cups built into the TTY (some TTY models can be plugged directly into a telephone line). Then, type the message you want to send on the TTY's keyboard. As you type, the message is sent over the phone line, just like your voice would be sent over the phone line if you talked. You can read the other person's response on the TTY's text display.

If you do not have a TTY, you can still call a person who is hearing or speech-impaired by using the Telecommunications Relay Service (TRS). With TRS, a special operator types whatever you say so that the person you are calling can read your words on his or her TTY display. He or she will type back a response, which the TRS operator will read aloud for you to hear over the phone. Toll free TRS services are available 24 hours a day, 365 days a year.

You can visit the Ultratec website for information about a wide range of TTYs for home, office and personal use. Or, visit WCI for all your assistive device needs, including the CapTel (Captioned Telephone).


ADA Reasonable Modification of Procedure

Albany Transit System will make reasonable modifications to policies, practices, or procedures when the modifications are necessary to avoid discrimination on the basis of disability or to provide program accessibility to its services, subject to the limitations of Federal Regulations § 37.169(c)(1)–(3).

Individuals requesting reasonable modifications to Albany Transit System service shall contact the EEO Officer, Dr. Dwight Baker,  and describe what they need in order to use the service. Individuals requesting modifications are not required to use the term “reasonable modification” when making a request.

For ADA information and reasonable modifications, please contact:


Dr. Dwight Baker, Human Resources Director
222 Pine Ave, Suite 340
Albany, GA 317011
229-302-1547 TTY711


Gwendolyn McDaniel, Customer Service Manager/Transit Planner
712 Flint Ave.
Albany, GA 31701
229-302-1534 TTY 711


  • Title VI Notice to the Public
  • Title VI Procedure & Title VI Complaint Form