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Performance Measures

As part of its management efforts, the City regularly collects and reports a range of data useful in the management and operation of each of its departments. For example, the Public Works Department measures performance by tallying the number of service complaints and the amount of time it takes to resolve those complaints. The information is shared department-wide as an incentive for supervisors and performance measures are implemented in each division's annual budget. The City has found that performance measures provide the basis for short-term management and long-term evaluation of how well the City's programs and services are working. They help articulate our purpose (why we exist as a public agency) and to identify what is important to our "customers," the recipients of our services. The establishment of performance measures in all City departments was a requirement for the Government Finance Officers Association Certificate of Excellence received by the City.

General Government

Broughton, MoniquePublic Information OfficerCity Manager(229) 883-4345
Collier, StephenAssistant City Manager, Utilities AdministrationCity Manager, Utilities Administration(229) 431-3234
Cutts, LatoyaDowntown ManagerCity Manager, Downtown Office(229) 483-7665
Roberson, PhilAssistant City Manager, Utility OperationsCity Manager, Utilities Operations(229) 431-3234
Subadan, SharonCity ManagerCity Manager(229) 431-3234

Department Heads

Baker, DwightDirectorHuman Resources(229) 431-2806
Bramlett, RichardDirectorUtilities Operations(229) 883-6950
Brown, DerrickChief Financial OfficerFinance(229) 431-2107
Carter, StevenChief Information OfficerTechnology and Communications(229) 446-2734
Fields, YvetteDirectorCentral Services(229) 431-3211
Forgey, PaulDirectorPlanning and Development(229) 438-3932
Gray Jr., DonaldDirectorFacilities Maintenance(229) 883-8330 ext. 4869
Hamilton, DavidDirectorAirport, Transit(229) 430-5182
Hawkins, ShelenaDirectorCommunity and Econimic Development(229) 483-7650
Holmes, JoelDirectorRecreation and Parks(229) 430-5200
Norman, JimmyDirectorUtilities Operations(229) 883-8330 ext. 4720
Norman, NathanielDirector/MarshalLicense & Business Support(229) 483-6232
Persley, MichaelPolice ChiefAlbany Police Department(229) 431-3277
Petty, MaryDirectorAdministrative Services, Utilities Administration(229) 883-8330
Subadan, SharonCity ManagerCity Manager(229) 431-3234
Wright, VeronicaDirectorRisk Management(229) 431-2809