Administrative Services

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The Administrative Services Division’s primary function is to provide terrific customer service to the citizens of Albany and surrounding areas. The departments within this division are as follows. 
  • 311 / Customer Call Center
  • Administrative Services
  • Audit Control
  • Customer Service
  • Energy Conservation
  • Mail Room
  • Tellers

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Administrative Office - 401 Pine Ave

Drive Thru Window - 401 Pine Ave

Our office hours are 8:00 am to 5:00 pm Monday through Friday


        Telephone Numbers

          Administrative Office number:


We are closed on the following holidays:

New Year's Day
Martin Luther King Day
Memorial Day
Fourth of July
Labor Day
Thanksgiving Day and the following day
Christmas Day
Day After Christmas Day (Eve Holiday)

Extension Numbers:
4501   Customer Service
4502   Special Services Department
4500   Teller Department
4506   Energy Control Center (Emergency number)
4507   Revenue Recovery
Mailing Address:

Albany Utilities
P.O. Box 1788
Albany, GA 3170-1788