The Service Desk is a division of the Technology and Communications (TAC) Department. TAC works to provide consistent, dependable and innovative technology to almost 2,000 City and County employees. Specifically, the Service Desk is the communications center that provides a single point of contact between TAC, City of Albany and Dougherty County employees, our customers, and business partners. The TAC Service Desk is designed to ensure that users receive assistance in a timely manner by assisting in troubleshooting issues, providing answers to routine technical questions, and solving known problems while adhering to Information Technology Infrastructure Library (ITIL) standards.
We employ the ITIL best business practices to offer proactive solutions, provide world class customer support with quick responses and high quality customer service. Our core standard is to provide professional service, maintain integrity, exhibit exemplary character, and remain accountable to ourselves, to our department, to the entire City/County and most of all, to you, our customers.