Network Operations

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Network Operations

Network Operations is a division of the Technology and Communications Department. The responsibilities of the Network Operations division include providing a highly available, secure network infrastructure for the City of Albany and Dougherty County. With cutting edge technology, equipment, and monitoring tools, the network operations division proactively identifies and resolves events that may affect the performance of the systems and network.

Our goal is to advance the City of Albany's mission at the enterprise level by adhering to the technical frameworks that leverages proven practices and fuels business success. The division achieves its goal with integrity and character through extensive evaluation, careful planning, proactive 24/7/365 monitoring, and outstanding responsiveness combined with excellent customer service.

 

Technology & Communications Network Operations Division

Excellent Support

The Operations division maintains a vigilant watch on the network and utilizes the most current technologies to provide timely services and strive to exceed our customer's expectations.

Business Continuity

The Operations division provides maximum up-time, a robust and redundant infrastructure that will ensure that the organization is always in a position to continue to provide the expected services for our customers and citizens.

Cost Effectiveness

The Operations division takes the financial integrity of our organization seriously and will always seek the best value for our organization by doing our part to ensure the financial stability of the organization.

Continuous Improvement

The Operations division will always seek the best solution and not become complacent with current technologies and services.  We do this by staying aware of industry trends and technologies not just in technology, but in the various areas of the departments we serve.