911 What to Say

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In an Emergency Remember to Call 9-1-1

  • Dial 9-1-1
  • Stay calm
  • State which emergency agency you need:
    • Police
    • Fire Department
    • Emergency Medical Services (EMS) Ambulance
  • Speak clearly
  • State your emergency
  • State your address - It is very important to verify the address
  • Stay on the line
  • Do not hang up until the operator tells you to do so. They may ask questions regarding the emergency or an EMS Dispatcher may give your instructions to help stabilize the patient before the ambulance gets to your location.
  • If you can, stay by the phone in case the 9-1-1 call-taker needs to call you back.

What to Do if You Can't Speak

  • Stay Calm
  • Dial 9-1-1
  • Either leave the phone off the hook or make some sort of noise to let the dispatcher know there is an emergency.
  • With enhanced 9-1-1 providing your address, the call-taker can dispatch police assistance to your location.

Dialing 9-1-1 on a Cellular/Wireless

  • When driving a vehicle and are involved or witness an emergency, pull over to a safe location and dial 9-1-1.
  • Tell the call-taker the location of the emergency, your phone number including area code, and your name. This information may not be displayed on the dispatcher's computer.
  • Use landmarks such as mile markers, billboards, etc. to describe the location of the emergency, if an address is not available
  • Be patient. Cellular/Wireless calls are not automatically routed to the correct agency. Often times you may need to be transferred to the proper agency in that area.
  • Stay on the line until the call-taker has all the necessary information.
    Be sure to leave your phone on, in case they need to call you back for more information.

Ideas to Help in the Home

  • Keep your phone at an easy to reach level, like on a coffee table.
  • A cordless phone offers mobility in the home.
  • Write your address in large print on or near your phone
  • Make sure your address is on your mailbox and on the front of your house.
  • Do not program 9-1-1 into speed dial. It could inadvertently be dialed.

9-1-1 is the telephone number to use in an emergency situation. It serves as your communication link to Police, Fire and EMS!

There is only one telephone number to remember in an emergency, so you won't have to look up the number for Police, Fire or EMS.

9-1-1 eliminates the need to determine which emergency agency to call.

Thanks to enhanced 9-1-1 (E9-1-1) technology, which displays your calling location, you don't have to be able to speak in order for the dispatcher to know your address, but it is important that this information be verified.

All emergency agencies have integrated TDD/TYY terminals. TDD/TYY is a Telecommunication Device for the Deaf used to communicate with hearing impaired callers.

All types of telephones, regardless of their style or age will make a call to 911. Pay Telephones can be used to dial 9-1-1 at no charge.

TDD/TYY (Telecommunication Device for the Deaf/Teletypewriter)

What Is and Is Not an Emergency

If your call is not an emergency, please call the Communications Center at (229) 431-2132.

Emergency

  • Fire
  • Crime in progress
  • Breathing Problems
  • Choking
  • Unconsciousness
  • Poisoning
  • Drowning
  • Stabbing
  • Other life-threatening situations

Not an Emergency

  • Minor accidents (no injuries)
  • Barking dogs
  • Burglarized properties not in progress
  • Power outages during a storm
  • Someone selling drugs not in progress
  • Loud Parties
  • Weather and road conditions
  • Keys locked in vehicle
  • Runaways - missing persons